We offer FREE SHIPPING on all Australian domestic orders over $300
Bohemian Traders aims to provide best in class customer service.
We pride ourselves on our ability to provide you with a streamlined, personalised experience; we’re here to help you find the perfect size, fit and fabrication for your needs.
During holiday and clearance sale periods, please allow up to 5 business days for us to pack your order (express orders will be prioritised, but same day dispatch cannot be guaranteed during clearance sale events). Once your order has been shipped you will receive a confirmation email containing your tracking information.
As we aim to have your orders packed quickly, we are unable to make amendments to any orders once they have been completed at checkout - for this reason, please choose carefully.
Please do get in touch via phone, email or social media if you would like assistance with any of your purchases.
PLEASE NOTE: outlet.bohemiantraders.com is a FINAL CLEARANCE shopping destination. We do not process exchanges or offer refunds for change of mind or incorrectly chosen sizes. All items listed purchased are Final Clearance.
SHIPPING
AUSTRALIAN DOMESTIC ORDERS
We ship all domestic orders using Australia Post / eParcel.
We offer the following domestic shipping options:
• "FREE SHIPPING" on all Australian domestic orders over $300.
• "$10 FLAT RATE" shipping for all orders $300 or under.
• $15 EXPRESS SHIPPING - all EXPRESS orders on OUTLET are prioritised, but during promotion periods, please expect delays.
Your domestic order can be fully tracked using the tracking number provided via email once your order has shipped.
NEW ZEALAND ORDERS
We offer "Ship by Weight" options on Express Shipping for all orders to New Zealand, using DHL Express. Your order can be fully tracked using the tracking number provided once your order ships and you can expect to receive your order in 2 - 3 business days.
Please note that Bohemian Holdings Pty Ltd ships orders to NZ in accordance with the low value goods GST threshold. Details can be found here: https://www.classic.ird.govt.nz/campaigns/2018/gst-policy-update.html
NORTH AMERICAN ORDERS
We offer "Ship by Weight" options on Express Shipping for all orders to North America, using DHL Express. Your order can be fully tracked using the tracking number provided once your order ships.
INTERNATIONAL ORDERS
All international orders ship with DHL Express based on weight and destination, with costs advised at checkout. Your order can be fully tracked using the tracking number provided once your order ships - shipping times will vary depending on your location.
WORLDWIDE SHIPPING AND DUTIES
We ship worldwide, so wherever you are, you can get your hands on some Bohemian Traders treasures. To calculate shipping costs, follow the prompts at checkout. Please note that all international customers are responsible for the payment of customs duties / charges on any imports. Please contact your customs office to confirm the relevant thresholds in your area. If required, Bohemian Traders can be contacted via phone on +612 4327 8640, however please note that the quickest way to contact us is by email.
RETURNS
PLEASE NOTE: outlet.bohemiantraders.com is a FINAL CLEARANCE shopping destination. We do not process exchanges or offer refunds for change of mind or incorrectly chosen sizes. All items listed purchased are Final Clearance.
ALL FINAL CLEARANCE ITEM PURCHASES ARE FINAL. WE DO NOT OFFER REFUNDS, EXCHANGES or CREDITS for change of mind / incorrectly chosen size on FINAL CLEARANCE SALE ITEMS.
For incorrect or faulty items, please use the following procedure:
Step 1. Log into your account and Request an RMA number
Step 2. Email our customer service team at customerservice@bohemiantraders.com for further instructions.
Typically this will include sending the unworn item/s along with your NAME, EMAIL and ORDER NUMBER & RMA number to the address below. (If you do not provide this information, we may not be able to process your return). Note that Bohemian Traders cannot guarantee the processing of returns where an RMA number has not been generated.
STORE CREDIT
Store Credit from www.bohemiantraders.com cannot be used at outlet.bohemiantraders.com.
FAULTY PRODUCTS
Please note that garment and leather colours may look slightly different depending on your computer monitor; this is not a manufacturing fault.
Every product we send out is quality controlled, however if you have received a product with a manufacturing fault (excluding suspected shrinkage), please contact our Customer Service team on customerservice@bohemiantraders.com to discuss. Please do not send your item/s back prior to making contact with our team. Once we have reviewed the item we will advise a resolution, which may include a replacement, repair or refund, as long as the faults have been advised within 14 days of receiving your purchase. The final resolution will be at our complete discretion. Anything outside of the 14 day time frame will be assessed at our complete discretion.
Wear and tear in the course of normal use is not considered a manufacturing fault.
If you believe your item has shrunk after following the washing instructions on the inside of the garment, please take the time to review the measurements on the product listing after pressing your item in accordance with the instructions. If you send your item back for review and we find the measurements to be within tolerance, the item will not be replaced and return shipping costs will remain with the customer.